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What would you like to do on Call Center IQ today?

Recent
Features
Latest
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Today
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FEATURED CONTENT

Director - Contact Center  

Humana is seeking a Director - Contact Center to provide leadership that combines strategy with a critical eye for internal operations and quality... Learn more »
May 03,2016 by Jim Moylan 

UPCOMING WEBINARS

  • Ready to Get Noticed? Selling the Value of the Contact Center Inside Your Organization Watch now »
  • Empower Your Customer Care Center with Microsoft Dynamics CRM Watch now »
  • Phone Isn’t Dead: Omni-Channel CRM Needs the Human Touch Watch now »

UPCOMING EVENTS

CUSTOMER EXPERIENCE

AVP, Customer Operations  

Our client is currently seeking an energetic AVP, Customer Operations. Under the direction of the... Read more »
April 19,2016 by Jim Moylan 

CX Online Recap: 5 Key Takeaways From Jockey, H&R Block, Farmers Insurance, Banner Health, Others  

Speakers from Jockey, H&R Block, Banner Health, and Farmers Insurance presented at last... Read more »
March 29,2016 by Call Center IQ 

PERFORMANCE & METRICS

Director - Contact Center  

Humana is seeking a Director - Contact Center to provide leadership that combines strategy with a... Read more »
May 03,2016 by Jim Moylan 

Associate Director, Vendor Management - Telecommute  

If you want to achieve more in your mission of health care, you have to be really smart about the... Read more »
February 02,2016 by Jim Moylan 

Infographic: How Do You Stack Up With Other Contact Center Innovators?  

Call Center IQ profiled the attendees at this year's Call Center Week event. We compiled the... Read more »
November 03,2015 by Call Center IQ 

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AGENT ENGAGEMENT

5 Ways To Judge Your Contact Center Agents' Customer Centricity  

If your brand wants to project customer centricity, it needs customer-centric agents. Here are... Read more »
February 16,2016 by Brian Cantor 

Lesson from Chipotle: Customer Centric Agents Recognize, Then Act  

What started as a customer service horror story turned into a shining example of customer-centric... Read more »
February 09,2016 by Brian Cantor 

TOOLS & TECHNOLOGIES

2016 Is Here: 4 Ways To Reduce Effort & Enhance The Customer Experience  

Four initiatives that can help your organization create the effortless, omni-channel,... Read more »
December 15,2015 by Brian Cantor 

Infographic: 5 Facts About Contact Centers in the Cloud  

The hype is immense. The adoption is rising. Is the technology delivering? This infographic... Read more »
September 18,2015 by IQPC 

CUSTOMER INSIGHTS & ANALYTICS

Revealed: 5 Most Important Elements Of A Customer Interaction  

This article reveals the most common reasons businesses engage customers -- and the 5 factors that... Read more »
March 17,2016 by Call Center IQ 

Associate Director, Vendor Management - Telecommute  

If you want to achieve more in your mission of health care, you have to be really smart about the... Read more »
February 02,2016 by Jim Moylan 

Aligning the C-Suite, Contact Center Culture and Voice of the Customer (Crisis Response Network Interview)  

Achieving alignment between the voice of the customer, contact center culture, and the C-suite... Read more »
November 20,2015 by Brian Cantor 

SOCIAL, MOBILE & WEB

Twitter Trolls Target Papa John's, Uber; Behind The Social Customer Care Dilemma  

You doubtfully know or recognize every employee who works for your company. But are you at least... Read more »
April 05,2016 by Brian Cantor 

Apple Launches Customer Support on Twitter; Lessons Learned  

Deriving lessons -- and best practices -- from Apple's new customer service Twitter account.... Read more »
March 11,2016 by Brian Cantor 

2015 Executive Report on the Omni-Channel Contact Center  

Call Center IQ's Executive Report on the Omni-Channel Contact Center is here. Grab your... Read more »
November 02,2015 by IQPC 

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