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Call Center

Customer Management IQ Store

Customer Management IQ and IQPC provide educational conferences, training courses and expositions for Customer Management and Call Center professionals to learn about the latest developments and trends in Call Center and Contact Center Management, Customer Experience, Customer Service, Customer Relationship Management (CRM) and more. These sessions are now available OnDemand for purchase through B2B IQ. Access the content you need when you need it. Below is a list of the most recently added events.

  • Government Contact Center Summit


    This event will cover: Workforce Management: Recruitment, retention and motivation strategies to bolster performance and productivity Quality and Performance Management: Develop standards for... Read more

    Sheraton Premiere at Tysons Corner Hotel | December 6 - 8 2010

    Purchase Now  |  Learn more

  • Customer Experience Summit 2010


    The 2nd Customer Experience Summit will give you the know-how to add structure to unstructured data and give you the competitive advantage to standout amongst your competitors! With the onset of new... Read more

    Trump International Beach Resort | March 23 - 24 2010

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  • Customer Self-Service Summit


    Attend this event to connect with customer self-service champions and discuss best practices, strategies and solutions surrounding: Customer Satisfaction Measurement – Understand your... Read more

    Hilton Miami Downtown Hotel | February 23 - 24 2010

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  • 5th Annual Call Center Summit


    Leveraging the Customer Experience to Fuel Growth, Engage Employees and Increase Revenue Position the call center as the driver of your organization’s VOC process Develop a winning culture... Read more

    Gaylord Palms Hotel & Convention Center | January 26 - 29 2010

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  • Call Center Week 2009


    Call Center Week addresses the most pressing challenges and opportunities seen in decades. The event’s agenda and activities feature an acute focus on: Best practices and innovative ways to... Read more

    Bellagio | June 14 - 18 2009

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  • Customer Experience Summit 2009


    Demonstrate the bottom line benefits of an improved customer experience Make every contact and touch point count Align brand building with experience management to drive growth in loyalty, advocacy... Read more

    Hyatt Regency McCormick Place | March 30 - April 2 2009

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